Serving Durham and the Greater Triangle Area

 

FAQs

CAN WE TALK?
We understand the emotions of a family trying to coordinate an Estate Sale because we deal with it all the time. Actually, we have been through it in our own personal lives, too.

To avoid conflict, what we can and cannot sell needs to be clearly defined. If at all possible,please take what you want from the premises before we come initially. If that is not possible,please have it sorted and confined to one room.

We need to be able to assess whether we think the sale is big enough to take on and how ‘sellable’ your items are. Once we take on the sale we will sort, photograph, determine the value of, and price your items attractively. We do not expect homeowners to remove items from the sale after this process has occurred. We do have empathy, but we are in business to make a profit. At this point, we have labor, advertising and other expenses to consider. Items removed after we agree to the sale cut us out of revenue we were counting on, no matter how small.

Yes, everything belongs to you, but once we have an agreement, it is “ours to sell!” I can’t over emphasize the importance of this enough. A respectful relationship is crucial to produce a successful sale.

Good communication should eliminate this concern. Thanks for lending an ear.
WHAT TYPE OF ITEMS CAN YOU SELL?
We sell any and everything! You do not need to have fine antiques for a successful sale. People come for different items and have different needs. Of course, furniture sells, but collectibles, linens, china, flatware, kitchen items, clothes and even cleaning supplies sell too! Please discard chipped and broken items, they do not sell. Also please discard any damaged/dirty "soft goods" such as blankets, sheets and stuffed animals.
WHERE DO YOU GET YOUR CUSTOMERS?
We have an extensive email list acquired from past sales and we add to that list constantly. Those customers receive an email blast that goes out several days before the sale. We advertise extensively online. We also put up a lot of directional signs that attract drive-by customers and neighbors. And if possible we distribute mailbox flyers the day before the sale. Getting people to the sale is NOT A PROBLEM.
WHAT ARE THE COSTS?
There are no upfront costs. We are paid on commission which is based on the amount sold. The more we sell, the more beneficial it is for you and for us!
DO I NEED TO CLEAR OUT THE HOUSE FIRST?
No! We go through the closets, attics, basements and drawers. It does help to decide early on what items you do not want to sell. We mark them clearly Not For Sale (NFS) if you are not able to remove them. Sometimes you choose a designated room and just close it off.
HOW DO YOU DETERMINE VALUES?
Having bought and sold items in a retail environment for years, experience has been the best teacher. I also was trained by the American Society of Estate Liquidators. Online websites are a great asset today for reference, too. If necessary, I will bring in an outside appraiser at our expense.
WHAT ABOUT UNSOLD ITEMS?
We make every effort to sell as much as possible, even at a discount as the sale winds down. You can deal with the remaining items yourself or we can make arrangements to donate things and have them picked up if you wish us to. We can do a "clean-out" at a nominal charge.
WHAT IF WE FIND MONEY?
We return it to you! It is not unusual to find forgotten money hidden away.